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Privacy Policy

Last Updated: March 11, 2026

This Privacy Policy describes how Paradigm Ltd ("SideShift.ai", "we", "us" or "our") collects, uses, shares, and protects personal information when you use our websites, applications, APIs, and related services that link to this Privacy Policy, including sideshift.ai (collectively, the "Service").

Notice Regarding Blockchain Use: SideShift.ai is a direct-to-wallet service. When you submit wallet addresses, transaction details, or otherwise interact with blockchain networks through the Service, certain information may be broadcast to public blockchains and remain publicly visible due to the nature of blockchain technology.

Personal information we collect

Information you provide to us

Personal information you may provide to us through the Service or otherwise includes:

  • Contact data, such as your email address and the contents of messages you send to us.
  • Account and profile data, such as information associated with your SideShift.ai account, wallet addresses, saved addresses, preferences, referral details, and other information you choose to provide.
  • Transactional data, such as the assets you exchange, deposit and settlement addresses, amounts, exchange details, order identifiers, and related transaction metadata.
  • Verification and compliance data, such as information you provide when we request additional details to review a transaction, investigate suspicious activity, or comply with legal obligations.
  • Other information you submit to us, including responses to surveys, support requests, or communications with our team.

Information collected automatically

We, our service providers, and our analytics partners may automatically collect information about your device and your interaction with the Service, such as:

  • Device and browser data, such as IP address, browser type, operating system, device identifiers, language settings, network information, and approximate location inferred from IP address.
  • Usage data, such as pages viewed, features used, referring pages, links clicked, session timing, and general interaction patterns within the Service.
  • Technical logs, such as error events, diagnostics, request metadata, and security-related logs.

Information from third parties and public sources

We may receive personal information from:

  • Public blockchains and public sources, including wallet addresses, transaction hashes, and other blockchain activity that is publicly accessible.
  • Service providers and partners, including infrastructure, analytics, support, fraud prevention, sanctions screening, and compliance vendors.
  • Wallet, payment, or integration partners, when needed to help complete, support, or review a transaction you initiate.

Cookies and similar technologies

We use cookies, local storage, and similar technologies to operate the Service, remember preferences, maintain session state, improve performance, and understand how the Service is used. These technologies may store identifiers and settings on your device.

For example, we use PostHog analytics tools to measure usage of the Service, understand page and feature engagement, and improve product performance.

SideShift.ai Chrome Extension

The SideShift.ai Chrome extension (the "Extension") is also subject to this Privacy Policy. The following additional details apply specifically to the Extension:

Information the Extension may access

  • When you use the Extension on a webpage, it may read limited page content needed to identify cryptocurrency names, ticker symbols, wallet addresses, and similar transaction-related information so the Extension can help prepare a swap.
  • The Extension may also access information you enter directly into the Extension interface, such as selected assets and wallet addresses.

Information the Extension may transmit

  • If you initiate or prepare a swap through the Extension, the Extension may send selected asset pairs, wallet addresses, and related order details to SideShift.ai systems and APIs to create, quote, process, support, or secure your transaction.
  • The Extension may also send limited technical and diagnostic information necessary to operate, secure, and improve the Extension.

Local storage and permissions

  • The Extension may store preferences and other settings locally in your browser, such as interface or usability preferences.
  • The Extension may request browser permissions needed for its functionality, including permissions related to the active tab, page content, or browser storage.
  • We do not use the Extension to collect credentials, unrelated browsing history, or page content except as needed to provide the Extension features you invoke.

How we use your personal information

We may use your personal information to:

  • provide, operate, maintain, and improve the Service;
  • process and support your transactions;
  • personalize your experience and remember your preferences;
  • communicate with you about your account, transactions, support requests, product updates, and security notices;
  • detect, investigate, and prevent fraud, abuse, sanctions evasion, money laundering, unauthorized activity, and other harmful or illegal conduct;
  • comply with applicable laws, regulations, lawful requests, and legal process;
  • perform analytics, debugging, testing, and internal reporting;
  • protect our rights, safety, systems, users, and business operations; and
  • send marketing communications where permitted by law and subject to your opt-out choices.

How we share your personal information

We may share personal information in the following circumstances:

  • Affiliates and service providers that help us operate the Service, including hosting, analytics, customer support, communications, security, and compliance providers.
  • Transaction, wallet, payment, and integration partners where needed to facilitate, verify, or support a transaction or service you request.
  • Professional advisors such as lawyers, auditors, insurers, and banking partners where necessary for legitimate business purposes.
  • Authorities and law enforcement when we believe disclosure is required by law or reasonably necessary to comply with legal obligations, enforce our terms, or protect rights, safety, and property.
  • Business transferees in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.
  • Public blockchain networks and other users, because blockchain transaction data and wallet addresses may be visible to the public by design.

Your choices and rights

Depending on where you live and the laws that apply to you, you may have rights to request access to, correction of, deletion of, restriction of, objection to, or portability of your personal information, and to withdraw consent where processing is based on consent.

You may also:

  • opt out of marketing emails by using the unsubscribe link in those emails;
  • control certain cookies and local storage through your browser or device settings; and
  • choose not to provide certain information, though this may limit your ability to use parts of the Service.

To exercise privacy rights or submit a privacy-related request, contact us using the details below. We may need to verify your identity before completing certain requests.

Retention of personal information

We retain personal information for as long as reasonably necessary to provide the Service, comply with legal, regulatory, tax, accounting, and reporting obligations, resolve disputes, enforce agreements, and protect the integrity of the Service.

International transfers

SideShift.ai operates internationally and may process personal information in countries other than the country where you live. These countries may have data protection laws that differ from those in your jurisdiction.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security of information transmitted to or through the Service.

Children

The Service is not directed to children, and we do not knowingly collect personal information from anyone under the age of 18 or the age of majority in the relevant jurisdiction.

Third-party services

The Service may link to or integrate with third-party websites, applications, wallets, and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date above. Your continued use of the Service after an update becomes effective means you accept the revised Privacy Policy.

How to contact us

For privacy questions or requests, contact [email protected] or [email protected].

Mailing address:
Paradigm Ltd c/o IIC Management Company Ltd
858 Zenway Blvd, Frigate Bay,
P.O. Box 2086
Basseterre, St. Kitts 0000